Raith is a leading precision technology solution provider for nanofabrication, electron beam lithography, focused ion beam fabrication, nanoengineering and reverse engineering applications.
The headquarter is in Dortmund, Germany, it works as close as possible with customers in the most important global markets through subsidiaries in the Netherlands, the USA and in Asia(Hong Kong & Beijing) and through an extensive partner and service network.
Customers include universities and other organizations involved in various fields of nanotechnology research and materials science – as well as industrial and medium sized enterprises that use nanotechnology for specific product applications or produce compound semiconductors.
Because of the successful working in past years, we had a large installed base in China already. To meet the increasing market demand and better service in China, we are looking to fill the following full-time position at our Beijing office.
Field Service Engineer
Location: Beijing office, Raith China
- Site preparation, installation and warranty support for new systems.
- Fault diagnose and execution of repairs.
- Customer support (by telephone, email, remote access, or other ways).
- Recording and reports in local systems.
- Cooperate with other departments (Sales and Order desk) on pre-sales issue, installation post processing, service offers and parts.
- Develop and keep good relations with the customers.
- Feedback to production and engineering for continuous product improvement.
- Actively involvement and participation for service projects ad meetings.
- Comply with company rules and regulations, assistant service manager to achieve the company required performance indicators.
- Master or bachelor’s degree in science / engineering.
- Knowledge of analogue & digital electronics, high precision mechanics, ultra-high vacuum and high-tension.
- EBL, SEM or SEM-FIB service experience (installation, maintenance, troubleshooting and repairs) is preferred.
- Willingness to travel for business.
- Ability to communicate in English and Chinese mandarin (written and spoken).
- Ability to work independently and effectively without much supervision.
欲了解更多信息，请联系我们。请访问我们的主页 www.raithchina.com 。